The value of service level agreements in maintaining automation systems

May 6, 2024

Elevate your operations

 In the fast-paced world of ecommerce, 3PL, factories, and fulfilment centres, operational efficiency is absolutely essential. Any downtime in your automation systems can translate into significant losses, both in terms of revenue and customer satisfaction. At Conveyor Systems Ltd, we understand the critical role that conveyor and automation systems play in your operations. That’s why we offer tailored Service Level Agreements (SLAs) designed to keep your systems running smoothly, minimising disruptions and maximising productivity.


Understanding the Importance of SLAs

 Service Level Agreements are more than just contracts; they’re a commitment to excellence. For operations managers, having a reliable partner like Conveyor Systems Ltd is essential. Our SLAs outline clear expectations, ensuring that you receive prompt assistance whenever issues arise with your automation systems. Whether it’s repairs, parts replacements, or routine maintenance, our expert engineering team is dedicated to keeping your operations running seamlessly.

Conveyor system and racking

The three tiers of ConveyorCare service: Bronze, Silver, and Gold

 At Conveyor Systems Ltd, we recognise that every business has unique needs. That’s why we offer three distinct levels of service contracts: Bronze, Silver, and Gold.


  • Bronze tier: Providing a solid foundation for conveyor system maintenance. It includes a personalised service and maintenance plan designed to address your system’s specific needs and the level of usage.


  • Silver tier: Our Silver tier brings a strong emphasis on Preventative Planned Maintenance (PPM) by including electrical/safety circuit inspections. We proactively identify and address potential faults before they escalate, ensuring the smooth and cost-effective operation of your entire conveyor system.


  • Gold tier: Our Gold tier offers the pinnacle of conveyor system care. In addition to a tailored service and maintenance plan and the benefits of PPM, you’ll also enjoy a generous 10% discount on spare parts packages, further optimising your maintenance budget.


Repairing roller on conveyor

Why Choose Conveyor Systems Ltd?

 When it comes to maintaining your automation systems, choosing the right partner is crucial. Here’s why Conveyor Systems Ltd stands out:


Our team of engineers is highly trained and experienced in servicing a wide range of conveyor and automation systems.


With our SLAs, you can count on us to be there when you need us most, minimising downtime and maximising uptime.


We understand that one size does not fit all. That’s why we offer customisable service contracts tailored to your specific needs and budget.

Peace of mind

By entrusting your maintenance needs to Conveyor Systems Ltd, you can focus on what you do best – running your business – while we take care of the rest.

Don’t wait until a problem occurs to take action. Call us today to find out more about our range of service contracts and how they can benefit your business. Whether you’re interested in our Bronze, Silver, or Gold package, we’re here to help you keep your automation systems up and running smoothly.

For more information contact CSL on or call us on 01283 55 22 55

We Design, Install and Maintain Conveyor Systems

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